You have the right to return your goods within 14 days without giving any specific reasons. The cost for shipping will be covered by you.
The return period is 14 days from the day on which you or a third party named by you who is not the courier took possession of the goods.
Please keep in mind, your item must be unused and in the same condition you have received it. Only regular priced items will be refunded guaranteeing the above, discounted goods cannot be refunded. The same applies to gift cards, once purchased these cannot be cancelled or returned.
To complete your return, you must inform us and provide your receipt. The refund for the cost of your product will be issued once your returned product has been received and inspected by us, all shipping costs incurred are non-refundable and will be deducted from your refund.
Please note, individually customized and manufactured products are excluded from our return policy and cannot be exchanged or returned. It is essential to measure your pet prior to ordering to guarantee that your product will fit. Our products are all handcrafted, a slight variance of 1cm might occur.
However, do not hesitate to contact us! It is most important for us to be able to help you as best we can and find a solution to your concerns and problems.
Exchange Policy
If you receive a damaged or faulty product, we will of course repair or replace it for you at our cost. Should the damage have occurred under your care, the cost for a repair or replacement must be covered by you.